Settlement Costs & Information
Congratulations! You have
decided to buy a new home. This will help you take this big
financial step by describing the home buying, home
financing, and settlement process. Lenders and mortgage
brokers are required by federal law, the Real Estate
Settlement Procedures Act (“RESPA”), to give you this
informaation. You should receive it when applying for a
loan, or within three business days afterwards. Real estate
brokers frequently hand out a booklet as well. You probably
started the home buying process in one of two ways: you saw
a home you were interested in buying or you consulted a
lender to figure out how much money you could borrow before
you found a home (sometimes called pre-qualifying). The next
step is to sign an agreement of sale with the seller,
followed by applying for a loan to purchase your new home.
The final step is called “settlement” or “closing,” where
the legal title to the property is transferred to you. At
each of these steps you often have the opportunity to
negotiate the terms, conditions and costs to your advantage.
This will highlight such opportunities. You will also need
to shop carefully to get the best value for your money.
There is no standard home buying process used in all
localities. Your actual experience may vary from those
described here. This takes you through the general steps to
buying a home, to eliminate, as much as possible, the
mysteries of the settlement process.
Buying and Financing a
Home
Role of the Real
Estate Broker
Frequently, the first person you
consult about buying a home is a real estate agent or
broker. Although real estate brokers provide helpful advice
on many aspects of home buying, they may serve the interests
of the seller, and not your interests as the buyer. The most
common practice is for the seller to hire the broker to find
someone who will be willing to buy the home on terms and
conditions that are acceptable to the seller. Therefore, the
real estate broker you are dealing with may also represent
the seller. However, you can hire your own real estate
broker, known as a buyer’s broker, to represent your
interests. Also, in some states, agents and brokers are
allowed to represent both buyer and seller. Even if the real
estate broker represents the seller, state real estate
licensing laws usually require that the broker treat you
fairly. If you have any questions concerning the behavior of
an agent or broker, you should contact your State’s Real
Estate Commission or licensing department. Sometimes, the
real estate broker will offer to help you obtain a mortgage
loan. He or she may also recommend that you deal with a
particular lender, title company, attorney or
settlement/closing agent. You are not required to follow the
real estate broker’s recommendation. You should compare the
costs and services offered by other providers with those
recommended by the real estate broker.
Selecting an
Attorney
Before you sign an agreement of
sale, you might consider asking an attorney to look it over
and tell you if it protects your interests. If you have
already signed your agreement of sale, you might still
consider having an attorney review it. An attorney can also
help you prepare for the settlement. In some areas attorneys
act as settlement/closing agents or as escrow agents to
handle the settlement. An attorney who does this will not
solely represent your interests, since, as
settlement/closing agent, they may also be representing the
seller, the lender and others as well.
*Please note, in many areas of
the country attorneys are not normally involved in the home
sale. For example, escrow agents or
escrow companies in western states handle the paperwork to
transfer title without any
attorney involvement.
If choosing an attorney, you
should shop around and ask what services will be performed
for what fee. Find out whether the attorney is experienced
in representing home buyers. You may wish to ask the
attorney questions such as:
- What is the charge for
negotiating the agreement of sale, reviewing documents
and giving advice
concerning those documents, for being present at
the settlement, or for reviewing instructions to
the escrow agent or company?
- Will the attorney represent anyone
other than you in the transaction?
- Will the attorney be paid by anyone
other than you in the transaction?
Terms of the
Agreement of Sale
If you receive this information before you sign an agreement of
sale, here are some important points to consider. The real
estate broker probably will give you a preprinted form of
agreement of sale. You may make changes or additions to the form
agreement, but the seller must agree to every change you make.
You should also agree with the seller on when you will move in
and what appliances and personal property will be sold with the
home.
Sales Price.
For most home purchasers, the sales price is the most
important term. Recognize that other non-monetary terms of
the agreement are also important.
Title. “Title”
refers to the legal ownership of your new home. The seller
should provide title, free and clear of all claims by others
against your new home. Claims by others against your new home
are sometimes known as “liens” or “encumbrances.” You may
negotiate who will pay for the title search which will tell you
whether the title is "clear."
Mortgage Clause.
The agreement of sale should provide that your deposit will
be refunded if the sale has to be canceled because you are
unable to get a mortgage loan. For example, your agreement
of sale could allow the purchase to be canceled if you
cannot obtain mortgage financing at an interest rate at or
below a rate you specify in
the agreement.
Pests. Your
lender will require a certificate from a qualified inspector
stating that the home is free from termites and other pests and
pest damage. You may want to reserve the right to cancel the
agreement or seek immediate treatment and repairs by the seller
if pest damage is found.
Home Inspection.
It is a good idea to have the home inspected. An inspection
should determine the condition of the plumbing, heating,
cooling and electrical systems. The
structure should also be examined to assure it is
sound and to determine the condition of the roof, siding,
windows and doors. The lot should be graded away from the
house so that water does not drain
toward the house and into the basement. Most buyers prefer
to pay for these inspections so that the inspector is
working for them, not the seller. You may wish to include in
your agreement of sale the right to cancel, if you are not
satisfied with the inspection results. In that case, you may
want to re-negotiate for a lower sale price or require the
seller to make repairs.
Lead-Based Paint Hazards
in Housing Built Before 1978. If you buy a home built
before 1978, you have certain rights concerning lead-based paint
and lead poisoning hazards. The seller or sales agent must give
you the EPA pamphlet “Protect Your Family From Lead in Your
Home” or other EPA-approved lead hazard information. The seller
or sales agent must tell you what the seller actually knows
about the home’s lead-based paint or lead-based paint hazards
and give you any relevant records or reports.
You have at least ten (10) days
to do an inspection or risk assessment for lead-based
paint or lead-based paint hazards. However, to have
the right to cancel the sale based
on the results of an inspection or risk assessment, you will
need to negotiate this condition
with the seller.
Finally, the seller must attach
a disclosure form to the agreement of sale which will
include a Lead Warning Statement. You, the seller,
and the sales agent will sign an
acknowledgment that these notification requirements have
been satisfied.
Other Environmental Concerns.
Your city or state may have laws requiring buyers or
sellers to test for environmental hazards such as
leaking underground oil tanks, the presence of radon or
asbestos, lead water pipes, and other such hazards, and
to take the steps to clean-up any such hazards. You may
negotiate who will pay for the costs
of any required testing and/or clean-up.
Sharing of Expenses.
You need to agree with the seller about how expenses related
to the property such as taxes, water and sewer charges,
condominium fees, and utility
bills, are to be divided on the date of settlement.
Unless you agree otherwise, you should only be responsible
for the portion of these expenses owed after the date of
sale.
Settlement Agent/Escrow
Agent or Company. Depending on local practices, you may
have an option to select the settlement agent or escrow agent or
company. For states where an escrow agent or company will handle
the settlement, the buyer, seller and lender will provide
instructions.
Settlement Costs.
You can negotiate which settlement costs you will
pay and which will be paid by the seller.
Shopping For a Loan
Our choice of lender and type of
loan will influence not only your settlement costs, but also
the monthly cost of your mortgage loan. There are many types
of lenders and types of loans you can choose. You may be
familiar with banks, savings associations, mortgage
companies and credit unions, many of which provide home
mortgage loans. You may find a listing of some mortgage
lenders in the yellow pages or a listing of rates in your
local newspaper.
Mortgage Brokers.
Some companies, known as “mortgage brokers” offer to find
you a
mortgage lender willing to make you a loan. A mortgage
broker may operate as an independent
business and may not be operating as your “agent” or
representative. Your mortgage broker
may be paid by the lender, you as the borrower, or
both. You may wish to ask about the fees that the
mortgage broker will receive for its services.
Government Programs.
You may be eligible for a loan insured through the Federal
Housing Administration (“FHA”) or guaranteed by the
Department of Veterans Affairs or similar programs operated
by cities or states. These programs usually require a
smaller down payment. Ask lenders about these programs. You
can get more information about these programs from the
agencies that run them.
CLOs. Computer
loan origination systems, or CLOs, are computer terminals
sometimes
available in real estate offices or other locations to help
you sort through the various types of loans
offered by different lenders. The CLO operator may
charge a fee for the services the CLO offers. This
fee may be paid by you or by the lender that you
select.
Types of Loans.
Loans can have a fixed interest rate or a variable interest
rate. Fixed rate loans have the same principal and interest
payments during the loan term. Variable rate loans can have any
one of a number of “indexes” and “margins” which determine how
and when the rate and payment amount change. If you apply for a
variable rate loan, also known as an adjustable rate mortgage
(“ARM”), a disclosure and booklet required by the Truth in
Lending Act will further describe the ARM. Most loans can be
repaid over a term of 30 years or less. Most loans have equal
monthly payments. The amounts can change from time to time on an
ARM depending on changes in the interest rate. Some loans have
short terms and a large final payment called a “balloon.” You
should shop for the type of home mortgage loan terms that best
suit your needs.
Interest Rate, “Points”
& Other Fees. Often the price of a home mortgage
loan is stated in
terms of an interest rate, points, and other fees. A
“point” is a fee that equals 1 percent of the loan
amount. Points are usually paid to the lender,
mortgage broker, or both, at the settlement or upon the
completion of the escrow. Often, you can pay fewer
points in exchange for a higher interest rate or
more points for a lower rate. Ask your lender or
mortgage broker about points and other fees.
A document called the Truth in Lending
Disclosure Statement will show you the “Annual Percentage
Rate” (“APR”) and other payment information for the loan you
have applied for. The APR takes into account not only the
interest rate, but also the points, mortgage broker fees and
certain other fees that you have to pay. Ask for the APR
before you apply to help you shop for the loan that is best
for you. Also ask if your loan will have a charge or a fee
for paying all or part of the loan before payment is due
(“prepayment penalty”). You may be able to negotiate the
terms of the prepayment penalty.
Lender-Required
Settlement Costs. Your lender may require you to obtain
certain settlement services, such as a new survey, mortgage
insurance or title insurance. It may also order and charge you
for other settlement-related services, such as the appraisal or
credit report. A lender may also charge other fees, such as fees
for loan processing, document preparation, underwriting, flood
certification or an application fee. You may wish to ask for an
estimate of fees and settlement costs before choosing a lender.
Some lenders offer “no cost” or “no point” loans but normally
cover these fees or costs by charging a higher interest rate.
Comparing Loan Costs.
Comparing APRs may be an effective way to shop for a loan.
However, you
must compare similar loan products for the same loan amount.
For example, compare two 30-year fixed rate loans for
$100,000. Loan A with an APR of 8.35% is less costly than
Loan B with an APR of 8.65% over the loan term. However,
before you decide on a loan, you should consider the
up-front cash you will be required to pay for each of the
two loans as well.
Another effective shopping
technique is to compare identical loans with different up-front
points and other fees. For example, if you are offered two
30-year fixed rate loans for $100,000 and at 8%, the monthly
payments are the same, but the up-front costs are different:
- Loan A - 2 points ($2,000)
and lender required costs of $1800 = $3800 in costs.
- Loan B - 2 1/4 points
($2250) and lender required costs of $1200 = $3450 in costs.
A comparison of the up-front
costs shows Loan B requires $350 less in up-front cash than Loan
A. However, your individual situation (how long you plan to stay
in your house) and your tax situation (points can usually be
deducted for the tax year that you purchase a house) may affect
your choice of loans.
Lock-ins.
“Locking in” your rate or points at the time of application
or during the processing
of your loan will keep the rate and/or points from
changing until settlement or closing of the escrow
process. Ask your lender if there is a fee to lock-in
the rate and whether the fee reduces the amount
you have to pay for points. Find out how long the
lock-in is good, what happens if it expires, and
whether the lock-in fee is refundable if your
application is rejected.
Tax and Insurance Payments.
Your monthly mortgage payment will be used to repay the
money you borrowed plus interest. Part of your
monthly payment may be deposited into an “escrow
account” (also known as a “reserve” or “impound”
account) so your lender or servicer can pay your
real estate taxes, property insurance, mortgage
insurance and/or flood insurance. Ask your lender or
mortgage broker if you will be required to set up an
escrow or impound account for taxes and
insurance payments.
Transfer of Your Loan.
While you may start the loan process with a lender or mortgage
broker, you could find that after settlement another company may
be collecting the payments on your loan. Collecting loan
payments is often known as “servicing” the loan. Your lender or
broker will disclose whether it expects to service your loan or
to transfer the servicing to someone else.
Mortgage Insurance.
Private mortgage insurance and government mortgage insurance
protect the
lender against default and enable the lender to make a loan
which the lender considers a higher risk.
Lenders often require mortgage insurance for loans
where the down payment is less than 20% of the
sales price. You may be billed monthly, annually, by
an initial lump sum, or some combination of these
practices for your mortgage insurance premium. Ask
your lender if mortgage insurance is required and
how much it will cost. Mortgage insurance should not
be confused with mortgage life, credit life or
disability insurance, which are designed to pay off a
mortgage in the event of the borrower’s death or
disability.
You may also be offered “lender
paid” mortgage insurance (“LPMI”). Under LPMI plans, the lender
purchases the mortgage insurance and pays the premiums to the
insurer. The lender will increase your interest rate to pay for
the premiums -- but LPMI may reduce your settlement costs. You
cannot cancel LPMI or government mortgage insurance during the
life of your loan. However, it may be possible to cancel private
mortgage insurance at some point, such as when your loan balance
is reduced to a certain amount. Before you commit to paying for
mortgage insurance, find out the specific requirements for
cancellation.
Flood Hazard Areas.
Most lenders will not lend you money to buy a home in a
flood hazard
area unless you pay for flood insurance. Some government
loan programs will not allow you to
purchase a home that is located in a flood hazard
area. Your lender may charge you a fee to check
for flood hazards. You should be notified if flood
insurance is required. If a change in flood
insurance maps brings your home within a flood hazard
area after your loan is made, your lender or
servicer may require you to buy flood insurance at
that time.
Selecting a
Settlement Agent
Settlement practices vary from locality to locality, and even
within the same county or city. Settlements may be conducted by
lenders, title insurance companies, escrow companies, real
estate brokers or attorneys for the buyer or seller. You may
save money by shopping for the settlement agent.
In some parts of the country
(particularly western states), settlement may be conducted
by an escrow
agent. The parties sign an escrow agreement which requires
them to provide certain documents
and funds to the agent. Unlike other types of settlement,
the parties do not meet around a
table to sign documents. Ask how your settlement will be
handled.
Securing Title Services
Title insurance is usually required by the
lender to protect the lender against loss resulting from
claims by others against your new home. In some states,
attorneys offer title insurance as part of their services in
examining title and providing a title opinion. The
attorney's fee may include the title
insurance premium. In other
states, a title insurance company or title agent directly
provides the title
insurance.
Owner’s Policy.
A lender’s title insurance policy does not protect you.
Similarly, the prior owner’s policy does not protect you. If you
want to protect yourself from claims by others against your new
home, you will need an owner's policy. When a claim does occur,
it can be financially
devastating to an owner who is uninsured. If you buy an owner's
policy, it is usually much less expensive if you buy it at the
same time and with the same insurer as the lender's policy.
Choice of Title Insurer.
Under RESPA, the seller may not require you, as a condition
of the sale,
to purchase title insurance from any particular title
company. Generally, your lender will require
title insurance from a company that is acceptable to
it. In most cases you can shop for and choose a
company that meets the lender’s standards.
Review Initial Title
Report. In many areas, a few days or weeks before the
settlement or closing of the escrow, the title insurance company
will issue a “Commitment to Insure” or preliminary report or
“binder” containing a summary of any defects in title which have
been identified by the title search, as well as any exceptions
from the title insurance policy’s coverage. The commitment is
usually sent to the lender for use until the title insurance
policy is issued at or after the settlement. You can arrange to
have a copy sent to you (or to your attorney) so that you can
object if there are matters affecting the title which you did
not agree to accept when you signed the agreement of sale.
Coverage & Cost Savings.
To save money on title insurance, compare rates among
various
title insurance companies. Ask what services and limitations
on coverage are provided under each
policy so that you can decide whether coverage
purchased at a higher rate may be better for your
needs. However, in many states, title insurance
premium rates are established by the state and may not
be negotiable. If you are buying a home which has
changed hands within the last several years, ask
your title company about a "reissue rate," which
would be cheaper. If you are buying a newly
constructed home, make certain your title insurance
covers claims by contractors. These claims are
known as “mechanics’ liens” in some parts of the
country.
Survey. Lenders
or title insurance companies often require a survey to mark the
boundaries of the property. A survey is a drawing of the
property showing the perimeter boundaries and marking the
location of the house and other improvements. You may be able to
avoid the cost of a complete survey if you can locate the person
who previously surveyed the property and request an update.
Check with your lender or title insurance company on whether an
updated survey is acceptable.
RESPA Disclosures
One of the purposes of RESPA is to help
consumers become better shoppers for settlement services.
RESPA requires that borrowers receive disclosures at various
times. Some disclosures spell out the costs associated with
the settlement, outline lender servicing and escrow account
practices and describe business relationships between
settlement service providers.
Good Faith Estimate of
Settlement Costs. RESPA requires that, when you apply
for a loan, the lender or mortgage broker give you a Good Faith
Estimate of settlement service charges you will likely have to
pay. If you do not get this Good Faith Estimate when you apply,
the lender or mortgage broker must mail or deliver it to you
within the next three business days.
Be aware that the amounts listed
on the Good Faith Estimate are only estimates. Actual costs
may vary. Changing market conditions can affect
prices. Remember that the lender's estimate is not a
guarantee. Keep your Good Faith Estimate so you can
compare it with the final settlement costs
and ask the lender questions about any changes.
Servicing Disclosure
Statement. RESPA requires the lender or mortgage broker
to tell you in writing, when you apply for a loan or within the
next three business days, whether it expects that someone else
will be servicing your loan (collecting your payments).
Affiliated Business
Arrangements. Sometimes, several businesses that
offer settlement
services are owned or controlled by a common
corporate parent. These businesses are known as
“affiliates.” When a lender, real estate broker, or
other participant in your settlement refers you to an
affiliate for a settlement service (such as when a
real estate broker refers you to a mortgage broker
affiliate), RESPA requires the referring party to
give you an Affiliated Business Arrangement
Disclosure. This form will remind you that you are
generally not required, with certain exceptions, to
use the affiliate and are free to shop for other
providers.
HUD-1 Settlement
Statement. One business day before the settlement, you
have the right to inspect the HUD-1 Settlement Statement. This
statement itemizes the services provided to you and the fees
charged to you. This form is filled out by the settlement agent
who will conduct the settlement. Be sure you have the name,
address, and telephone number of the settlement agent if you
wish to inspect this form. The fully completed HUD-1 Settlement
Statement generally must be delivered or mailed to you at or
before the settlement. In cases where there is no settlement
meeting, the escrow agent will mail you the HUD-1 after
settlement, and you have no right to inspect it one day before
settlement.
Escrow Account Operation
& Disclosures. Your lender may require you to
establish an
escrow or impound account to insure that your taxes and
insurance premiums are paid on time. If so,
you will probably have to pay an initial amount at
the settlement to start the account and an additional
amount with each month’s regular payment. Your escrow
account payments may include a “cushion”
or an extra amount to ensure that the lender has
enough money to make the payments when due.
RESPA limits the amount of the cushion to a maximum
of two months of escrow payments.
At the settlement or within the
next 45 days, the person servicing your loan must give you an
initial escrow account statement. That form will show all of the
payments which are expected to be deposited into the escrow
account and all of the disbursements which are expected to be
made from the escrow account during the year ahead. Your lender
or servicer will review the escrow account annually and send you
a disclosure each year which shows the prior year’s activity and
any adjustments necessary in the escrow payments that you will
make in the forthcoming year.
Processing Your Loan
Application
Here are several federal laws which provide
you with protection during the processing of your
loan. The Equal Credit Opportunity Act (“ECOA”), the
Fair Housing Act, and the Fair Credit
Reporting Act (“FCRA”) prohibit discrimination and
provide you with the right to certain credit
information.
No Discrimination.
ECOA prohibits lenders from discriminating against credit
applicants on the basis of race, color, religion, national
origin, sex, marital status, age, the fact that all or part of
the applicant's income comes from any public assistance program,
or the fact that the applicant has exercised any right under any
federal consumer credit protection law. To help government
agencies monitor ECOA compliance, your lender or mortgage broker
must request certain information regarding your race, sex,
marital status and age when taking your loan application.
The Fair Housing Act also
prohibits discrimination in residential real estate
transactions on the
basis of race, color, religion, sex, handicap,
familial status or national origin. This prohibition applies
to both the sale of a home to you
and the decision by a lender to give you a loan to help pay
for that home. Finally, your
locality or state may also have a law which prohibits
discrimination.
Frequently, there are differences
in the types and amounts of settlement costs charged to the
borrower -- for example, some borrowers are charged greater fees
for mortgages depending on their credit worthiness. These
differences may be justified or they may be unlawfully
discriminatory. It is important that you examine your settlement
documents closely and do not hesitate to compare your settlement
costs with those of your friends and neighbors.
If you feel you have been
discriminated against by a lender or anyone else in the home
buying
process, you may file a private legal action against that
person or complain to a state, local or federal
administrative agency. You may want to talk to an
attorney or you may want to ask the federal agency
that enforces ECOA (the Board of Governors of the
Federal Reserve System) or the Fair Housing Act
(HUD) about your rights under these laws.
Prompt
Action/Notification of Action Taken. Your lender or
mortgage broker must act on your application and inform you of
the action taken no later than 30 days after it receives your
completed application. Your application will not be considered
complete, and the 30 day period will not begin, until you
provide to your lender or mortgage broker all of the material
and information requested.
Statement of Reasons for
Denial. If your application is denied, ECOA
requires your lender or
mortgage broker to give you a statement of the
specific reasons why it denied your application or tell
you how you can obtain such a statement. The notice
will also tell you which federal agency to contact
if you think the lender or mortgage broker has
illegally discriminated against you.
Obtaining Your Credit
Report. The Fair Credit Reporting Act (“FCRA”) requires
a lender or mortgage broker that denies your loan application to
tell you whether it based its decision on information contained
in your credit report. If that information was a reason for the
denial, the notice
will tell you where you can get a free copy of the credit
report. You have the right to dispute the accuracy or
completeness of any information in your credit report. If you
dispute any information, the credit reporting agency that
prepared the report must investigate free of charge and notify
you of the results of the investigation.
Obtaining Your
Appraisal. The lender needs to know if the value of
your home is enough to
secure the loan. To get this information, the lender
typically hires an appraiser, who gives a
professional opinion about the value of your home.
ECOA requires your lender or mortgage broker to
tell you that you have a right to get a copy of the
appraisal report. The notice will also tell you how
and when you can ask for a copy.
RESPA Protection
Against Illegal Referral Fees
ESPA was enacted because Congress felt that consumers needed
protection from "... unnecessarily high settlement charges
caused by certain abusive practices that have developed in some
areas of the country." Some of the practices Congress was
concerned about are discussed below. Most professionals in the
settlement business provide good service and do not engage in
these practices.
Prohibited Fees.
It is illegal under RESPA for anyone to pay or receive a
fee, kickback or
anything of value because they agree to refer
settlement service business to a particular person or
organization. For example, your mortgage lender may
not pay your real estate broker $250 for
referring you to the lender. It is also illegal for
anyone to accept a fee or part of a fee for services if
that person has not actually performed settlement
services for the fee. For example, a lender may not
add to a third party’s fee, such as an appraisal fee,
and keep the difference.
Permitted Payments.
RESPA does not prevent title companies, mortgage brokers,
appraisers, attorneys, settlement/closing agents and
others, who actually perform a
service in connection with the
mortgage loan or the settlement, from being paid for the
reasonable value of their work. If a
participant in your settlement appears to be taking a
fee without having done any work, you should
advise that person or company of the RESPA referral
fee prohibitions. You may also speak with your
attorney or complain to a regulator.
Penalties. It is
a crime for someone to pay or receive an illegal referral fee.
The penalty can be a fine, imprisonment or both. You may be
entitled to recover three times the amount of the charge for any
settlement service by bringing a private lawsuit. If you are
successful, the court may also award you court costs and your
attorney’s fees.
Private Lawsuits.
If you have a problem, the best place to have it fixed is at its
source (the lender, settlement agent, broker, etc.). If that
approach fails and you think you have suffered because of a
violation of RESPA, ECOA or any other law, you may be entitled
to sue in a federal or state court. This is a matter you should
discuss with your attorney.
Government Agencies.
Most settlement service providers are supervised by a
governmental
agency at the local, state and/or federal level, some of
which are listed in the Appendix to this Booklet.
Your state’s Attorney General may have a consumer
affairs division. If you feel that a provider of
settlement services has violated RESPA or any other
law, you can complain to that agency or
association. You may also send a copy of your
complaint to the HUD Office of Consumer &
Regulatory Affairs.
Servicing Errors.
If you have a question any time during the life of your
loan, RESPA requires the company collecting your loan
payments (your “servicer”) to respond to you. Write to your
servicer and call it a “qualified written request under
Section 6 of RESPA.” A “qualified written request” should be
a separate letter and not mailed with the payment coupon.
Describe the problem and include your name and account
number. The servicer must investigate and make appropriate
corrections within 60 business days.